In a recent article for Catersource, speaker and consultant Meghan Ely of OFD Consulting talked about what to do with negative client feedback. No one likes to hear that a client’s experience wasn’t to their liking, but with the right approach, that criticism can make your business stronger. Ely interviewed a few industry leaders and found the best way to handle negative feedback:
- Take a breather before responding.
- Clarify the dispute first.
- Apologize (even if you’re not at fault).
- Respond in a timely manner.
- View it as a valuable lesson.
- Adjust your operations accordingly.
- Let it go and move forward.
To learn more about each of these actions, read the full article here.