Unhappy event guest Photo by Minerva Studio / © Getty Images

"Sorry!" 11 Smart Steps to Handle Guest Complaints at Events

When Murphy's Law comes true and something goes wrong at your event, here are 11 smart tips to deal with guest complaints

No matter how much work you put into your event, at least one thing is bound to go wrong. So how do you turn an unhappy guest into a happy one? Here are 11 smart steps to handle guest complaints:

Dealing with customer complaints effectively is important, particularly if the feedback comes in the middle of a live event. How do you handle an event complaint situation? If you get it wrong you will possibly lose a valued attendee forever. If you get it right, you could turn a negative encounter into a positive one. You put your heart and soul into every event. After months of hard work and trying to think of every possible eventuality it is crushing if things don’t go to plan. It seems even more distressing if you receive complaints. As the saying goes, “the customer is always right.” So, how do you turn a negative into a positive? Here are some ideas. – Smart Meetings

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