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Bookmark This: Airline Promises Are All in One Place

The DOT’s new Airline Customer Service Dashboard makes it easy for travelers to know what they’re entitled to in the event of flight delays and cancellations.

The U.S. Department of Transportation has released a comprehensive visual guide of ten major airlines’ flight cancellation and delay policies. The new dashboard looks at what they are promising their customers in terms of rebooking, meals, hotel accommodations, and ground transportation in the event of cancellations and delays within the airline’s control. Those circumstances include crew shortages, maintenance problems, and baggage and aircraft-cleaning issues, among other things. 

Below the easy-to-read chart of airlines’ service promises, DOT also provides links to each airline’s customer-service plan, and reminds travelers of this important fact: “If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking on another flight.” 

To learn more, read the full article from MeetingsNet here

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