Let’s face it—regardless of good intentions, mistakes happen, and when you’re the boss, it’s your responsibility to deal with them appropriately. Marketing and PR consultant Meghan Ely wrote in a recent Catersource article that “those tough conversations can go two ways: constructively or destructively. Clearly, we want to avoid the latter—but it’s not as simple as putting a smile on and setting a feel-good intention. Navigating tense situations requires poise to preserve the integrity of your relationship and your core values.”
Here are Ely’s tips for handling these conversations in a constructive manner:
- Skip the blame game
- Be clear and direct
- Choose the right time and place
- Arm yourself with a plan
- Don’t forget to follow up
To learn more about each tip, click here to read the full article on Catersource.