Reducing Tone + Tension in Written Word

In an industry that relies on a lot of written communication, it can be easy for misunderstandings to occur. “For industry professionals dealing with high-pressure, emotional events, tone can make or break a relationship with a couple—even if unintentional,” says event planner and coach Amber Anderson. In a recent article for Catersource, she encouraged planners to use these five tips to avoid conflict and effectively communicate in writing: 

1. Put yourself in the recipient’s shoes. 
2. Avoid pointing fingers. 
3. Don’t replace phone calls with emails. 
4. Be clear about your intentions. 
5. Make sure they feel heard. 

To learn more about each of these practices, read the full article on Catersource.