In an industry that relies on a lot of written communication, it can be easy for misunderstandings to occur. “For industry professionals dealing with high-pressure, emotional events, tone can make or break a relationship with a couple—even if unintentional,” says event planner and coach Amber Anderson. In a recent article for Catersource, she encouraged planners to use these five tips to avoid conflict and effectively communicate in writing:
- Put yourself in the recipient’s shoes.
- Avoid pointing fingers.
- Don’t replace phone calls with emails.
- Be clear about your intentions.
- Make sure they feel heard.
To learn more about each of these practices, read the full article on Catersource.