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Leading Through Digital Transformation

Here are three questions leaders should ask when deciding if new technology is worth adopting.

There is no shortage of headlines and articles about the advances taking place in artificial intelligence. From how people are experimenting with text generation tools like ChatGPT to discussions about how robots are being used in new ways, there seems to be a constant buzz about the topic.

When new technology comes out, people tend to fall into one of two camps: either they are excited by the potential benefits and become early adopters or they are leery about the downsides that may come with it, and they wait to explore it until the kinks have been worked out or it becomes absolutely necessary to adopt.

As leaders, it’s important to be aware of what is out there and constantly evaluate the implications it will have on our respective businesses. Roy Amara, American scientist and president of the Institute of the Future, coined what is now known as Amara’s Law; “We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run.”

It’s difficult to keep up with the speed of technological advances happening, especially when people are touting how each one will “change everything,” but if we don’t at least pay attention to what is going on, we risk being left behind. Here are three questions leaders should ask when deciding if new technology is worth adopting:

  1. Does it improve the guest experience?
  2. Does it improve the employee experience?
  3. What resources are necessary?

To learn more about each of these factors, read the full article from Catersource magazine.

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