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COVID-19 Cancellations: To Refund or Not to Refund?

This wedding pro suggests ways to work with clients to avoid costly cancellations.

If you are reading this, my guess is that you are a special event and hospitality industry pro, as well as a leader of your business. Like 99 percent of us at this time, you are faced with constant concerns from clients, one of which most likely involves them cancelling your service and requesting a refund due to COVID-19.

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