The economic woes have walloped special event business for hotels, with just over half of respondents to our latest survey predicting a falloff in business this year. But nearly all — some 90 percent — say business will be on par with this year or better once 2010 rolls around.
What does your hotel banquet/catering department do that makes your special events stand out?
Statistics are only part of the hotel event story. Here, our respondents share what makes their special events truly special..
“We always have a point person soliciting constant feedback during and after the event.”
“We provide full service for bar/bat mitzvahs. The owner actually assists in handpicking vendors and wines.”
“Our banquet department is very flexible when it comes to menu items and other special requests.”
“We have a very detail-oriented catering manager.”
“We build a relationship with our clients and guests. We go above and beyond to assist our clientele in designing and executing their events. We advise our contacts about classic event components and share current industry trends.”